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Frequently Asked Questions
About How to order
Q: How do I place an order?
Q: Should I register as a member?
Q: Is ordering online safe?
Q: What's the best way to contact you?
Q: Who produce the paintings?
Q: What is the minimum order?
 
About Shipping
Q: What do I pay for shipping?
Q: How do you ship paintings?
Q: When should I expect my shipment?
Q: What if my painting is damaged?
Q: Since shipping is free, does that cover customs or taxes?
About The Art
Q: Do you sell paintings or prints?
Q: What's the process?
Q: Will your artist sign the painting?
Q: Are your reproductions copyrighted works?
Q: How long before I receive the painting?
Q: What's the biggest size I can order?
Q: I have a photograph. Can you paint it?
Q: Can you add color to a black and white?
 
About Payment
Q: How can I pay for my painting?
Q: Can I pay by credit card? Is it secure?
Q: Can I see the painting before you ship it?
Q: Do I pay upfront for the painting or when I receive it?
Q: Can I return a painting?
Q: How do I return a painting?
Q: Do you offer painting ready to hang?
About How to order         Top

Q: How do I place an order?
It's easy and secure! Just add the painting you prefer in the shopping cart by clicking on the “add to cart” button located beneath the product image. To add more items to your cart, select "Continue Shopping". When you're ready to complete your order, click " Checkout," follow the easy step on completing your order, and select your payment option. We will prepare your order ASAP after your payment confirmation.

Q: Should I register as a member?
A: No, you don't have to register as a member. But if you register, you will benefit more from our shopping cart system, and the whole status of your order process etc.

Q: Is ordering online safe?
A: Yes it is. With nonprints.com, ordering online is safe. We use the latest security technology to protect the loss, misuse and alteration of the information under our control. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Q: What's the best way to contact you?
A: You can reach us by e-mail, phone or fax.
Phone: +544 Fax: +644 E-mail: sale@nonprints.com

Q: Who produce the paintings?
A: We produce the paintings ourselves, all handmade, all by talented artists. We have our own studios, and galleries in most of domestic main cities. We are proud to bring you best recreated master artwork at an affordable price. We also offer old master painting recovery service.

Q: What is the minimum order?
A: No minimum for your order. Yes, you can even order one painting!

About The Art         Top

Q: Do you sell paintings or prints?
A: We only sell 100% handmade oil paintings, hand painted by experienced artists. Each stroke, texture and nuance is created by hand - in the same way the original paintings were created. See how we create your artwork here.

Q: What's the process?
A: As we produce paintings, not prints, it is actually quite complicated. You can see a detailed description here.

Q: Will your artist sign the painting?
A: Yes - by default our paintings are unsigned by the artist. However, if you like, you can request us to sign it without extra charge.

Q: Are your reproductions copyrighted works?
A: We are doing our best to avoid copyright infringement.Every painting in our gallery is either in the public domain or being sold under license from the estate of the artist. If you find on our site any work of art which you suspect as being unlicensed, please notify us immediately.Contact

Q: Can I purchase original art from you as well?
A: Yes, we have a special catalog for our original art designs, and we can create original paintings from your photographs/images.

Q: How long before I receive the painting?
A: Between 14 and 18days. After you've approved the painting, we'll ship it to you immediately. Shipping can take 3 to 4 days.

Q: What's the biggest size I can order?
A: Our largest paintings are 102 inches by 102 Inches. However, if you have a special request, our artists can work on even much larger canvases - there is no limit.

Q: I have a photograph. Can you paint it?
A: Of course. Every day, we create original pieces from photographs that our customers provide. We produce portraits, recreate wedding photos and even paint beloved family pets.

Q: My original photo is blurry. Can you paint it?
A: Yes, we can do it with your request, and try to recover it as close as possible to the original photo.
   P.S. We also provide master painting recovery service.

Q: Can you add color to a black and white photograph?
AA: Yes. That's a frequent request from our customers.

Q: Can you create a new oil painting from a bunch of different photos?
A: Of course. It's called a composite painting.

About Shipping         Top

Q : What do I pay for shipping?
A: We charge $15.00 for ordering one single painting. A list of countries we deliver; but shipping is ZERO to those countries if you order more than one painting.

Q: How do you ship paintings?
A: All items are carefully packaged to prevent damage during transit. nonprints.com ships with a variety of carriers (TNT/DHL/UPS/FedEx etc) to provide the best service for our customers. We ship over 7,000 parcels in 2007 a year. check here to see waybills.

Q: When should I expect to receive my shipment?
A: It takes about 14 to 16days for production, and extra 3 - 4 days for delivery by carriers. Any variances will be confirmed to you by separate email. You will be sent an unique tracking number so that you can track the progress of your shipment online.

Q: What if my painting is damaged during shipping?
A: In the very rare case that your painting arrives damaged, please refuse to sign the waybill or immediately notify the courier company and then inform us with JPG images. All our paintings are insured and we will immediately work on a replacement within one week.

Q: Since shipping is free, does that cover customs or taxes?
A: As with most purchases, paying any local customs or taxes is the customer's responsibility. However, it has been our experience that 99% of the paintings arrive untaxed. Check here to see how many we shipped in 2007 a years.

About Payment         Top

Q: How can I pay for my painting?
A: You can pay for your paintings with a credit card, PayPal, WesternUnion or bank transfer. All payment methods are acceptable through related secured page, you may decide to pay it following the instructions, or just submit an inquiry.

Q: Can I pay by credit card? Is it secure?
A: We only accept credit card payment via PayPal secured Web page. No people ever see your credit card information as it is all done electronically.

Q: Can I see the painting before you ship it?
A: Of course. If requested by you during checkout, we will email you a digital photograph of the painting. You can look at the image and ask for revisions or approve the image for shipping.

Q: Should I pay upfront for the painting or when I receive it?
A: We will start the production after your payment confirmation. All online transactions work this way, and we provide 100% money back guarantee, Zero% worrying!

Q: Can I return a painting?
A: We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied, we will gladly accept a return for exchange or for refund (deduct S&H), provided that we are notified within 7 days of receipt of the item and the item is returned within 14 days from date of shipment.

Q: How do I return a painting?
A: It is compulsory to contact us before returning a painting and await exact return instructions.

Q: Do you offer painting ready to hang?
A: Normally you can purchase paintings in 3 conditions, painting on canvas, painting stretched on wooden stretch bar, or painting with a traditional heavy frame. Click here to see specific image instruction.

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